Our product production time varies from product to product. Our pet supplies ship within 1-2 business days. Our apparel is made-to-order and our production time varies from 3 days to 10 days during busier times. The order will then ship typically arriving in 3-5 business days. You can opt into receiving order updates via email or facebook messenger.
At this time, we do not accept returns on any made to order products due to the nature of the on-demand process. Since we do not hold inventory or stock, we cannot accept made-to-order returns unless your item is defective. All apparel including t-shirts, sweatshirts, tank tops, crop tops, yoga pants, leggings, and socks are made-to-order.
If you believe you received a defective item, this is the process to request an exchange.
We cannot offer you an exchange if you've purchase an incorrect size due to the nature of the made-to-order processing. This is why we ask you to closely observe our detailed size charts for each item. If you believe your order is defective please follow the instructions for defective exchanges.
All apparel we offer on our site is made-to-order. This means every single product is individually made for our customers. This process allows us to offer a wider selection to you since we don't hold every single garment in a warehouse. Here's how the process looks.
1. You place an order.
2. Our production partner gets your order in their queue and depending on how busy they are begins printing and fulfillment from 1-10 days. 90% of the time this is in the 2-3 day range.
3. The garment is then printed. This means we are not just dropshipping orders from China. Most orders are processed in the USA with the exception of our sweatshirts. If you add a sweatshirt to your order, that order will the ship from our partner in Europe.
4. USA orders will take 3-5 days respectively to ship while orders from Europe take 7-10 days.
Our product production time varies from product to product. Our pet supplies ship within 1-2 business days.
All apparel is made-to-order and our production time varies from 1 day up to 10 days during busier times. 90% of our orders from our production partners are shipped out within 2-3 days. The order will then ship out typically arriving in 3-5 business days. We will certainly keep you in the loop. You can even opt into receiving order updates via email or facebook messenger when placing your order.
Price match must be on item of identical style, size, and color.
The item must be in stock.
The retailer's promotions must be publicly visible on their site for verification.
The retailer's website must be an authorized distributor of the brand.
The retailer's price must be published in U.S. dollars.
Next Level Pet does not consider websites which operate as an auction, discounter or liquidator as competitors and therefore will not match prices of these retailers.
During Next Level Pet promotions, items can be discounted through either a price match or a Next Level Pet promotion, but not a combination of both.
If an item you previously purchased from us is marked down within seven (7) days of the original order date, we'll adjust the price of an item, once. To verify a price adjustment, please contact support.
Include your original order number with your request.
Eligible refunds will be applied to your original form of payment.
Next Level Pet carries products from many different brands, so sizing can vary between different items. Please see the sizing chart on the individual product page and measure yourself or another garment you have before purchasing.
For clothing, we always provide a size chart with exact garment measurements. In these cases, we recommend comparing these measurements against those of a similar item you already own.
We're always on the lookout for awesome pet and animal themed gear that matches our vibe. Whether you've started your own brand or you've found something awesome please reach out to our support. Click here to send us a message.