Shipping & Tracking

Where do you ship?

How much does shipping cost?

How long will it take for my order to ship?

Can I track my shipment?

Returns & Exchanges

Returns & Exchange Policy

Do you accept returns?

Can I exchange for a different size?

I received a damaged, defective, or incorrect item. What do I do?


Common Order Questions

What is "Made-To-Order"

Can I change or cancel my order?

When will my order ship?

Do you price match?

Other Questions

Common FAQs

What size am I?

How do I submit my brand to be featured on Next Level Pet?

How do I become a Next Level Pet Ambassador?